WARRANTY

WARRANTY

WARRANTY

WARRANTY

WARRANTY

R E T U R N S

R E T U R N S

R E T U R N S

R E T U R N S

R E T U R N S

R E T U R N S

R E T U R N S

R E T U R N S

Before returning your order you need to be authorized to do so.
To initiate the return process you need to reach our customer service first.

You can reach the Aekidius customer service by mail at info@aekidius.com or return@aekidius.com
You can also follow the process available on Aekidius website, to do so click here

Once your return request got approved by Aekidius you will receive by mail all the steps you need to follow to return your order to Aekidius & receive your refund on the same payment method you used in the first place for the purchase.

Notice that your order & product need to be shipped back in his original package, with no traces of use, scratches, traces, dirt, or anything that can show wear and previous usage of the product.

Due to covid we improved our security measures, all products received by Aekidius are cleaned with Ultra Violets to decontaminate them before any contact, this is why we need to add 3 extra days in the total delays needed to process returns & refunds.

Our security process is also applied for all the products send by Aekidius, our employees don’t have any physical contacts with your products, and when they have any physical contacts they use new gloves & facial masks, also they decontaminate with Ultra Violets all the products touched with those gloves once the contact is over.

All wheelchairs sold by Aekidius are sold with a 5 years warranty. We are proposing one of the best warranties available in the mobility industry.

Why? Because we are sure of the quality of our products that we tested for each wheelchair produced for thousand and thousand of hrs in harsh and worst conditions of usage you can imagine being sure our customers won’t get stuck with them.

To initiate the warranty process you need to reach our customer service first explaining your problem, they will take care of you and guide you simply true the process we developed to help our customers with Mind Peace.

To do so, you need to send a mail to rma@aekidius.com or follow the online process by clicking here